Lumen

Lumen reviews

Telecom tech provider trying to modernize it's portfolio - Senior Lead/Manager Lumen Employee Review

4.0

8 Jan 2024

Senior lead/manager

Recommend

CEO approval

Business outlook

Pros

Lumen pays an average salary in the industry, tries to promote from within, and is in a fast paced ever changing industry. My manager let me 'run my business' in regards to leveraging my experience and placing me in projects that fit my strengths. I had a lot of expertise in my position and leveraged that to drive successful project implementations. The benefits package is pretty good with group health plans, retirement, and other perks like discounts with partner company products and services.

Cons

New hires would sometimes make more than a comparable existing employee with years of experience. There was no manager involvement in the last reduction in workforce, it seems to have been based on age and pay, there was no explanation from the stranger who called me to let me know. The company continually tries to reinvent it's image and business focus, so it needs a strong leader to help drive the changes necessary to move forward. Hopefully the new CEO will be able to turn the company into a leaner, more profitable service provider.

Lumen Response

Thank you for taking the time to leave us a review. We are happy to see you recommend Lumen as a place to work! We continue to work hard on our digital transformation to simplify and streamline our processes, systems, and tools to improve the overall employee experience and continue to meet our customers’ unique demands.

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5.0

28 Oct 2025

Intern

Recommend

CEO approval

Business outlook

Pros

good env team is good

Cons

nothing there is a con team is good

Lumen Response

7mo

Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.

2.0

13 May 2026

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

Lumen Response

Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.

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Lumen

Telecom tech provider trying to modernize it's portfolio - Senior Lead/Manager Lumen Employee Review

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