Life is slowly improving - Program Manager Lumen Employee Review

3.0
2 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Since Kate Johnson has taken over the company I can see a lot of high level improvements. She has cleaned house of upper level managers that were against corporate change. She's brought on some of the best minds across many sectors, and aims to turn around the Lumen brand. I can see positive changes in the future, but it's got a long ways to go.

Cons

Long work hours, little life-work balance, low pay for well experienced and educated staff. Little recognition, antiquated computer systems that slow the efficiency of the forward progress. Old vehicle fleet that has the CenturyLink brand paired up with Quantum Fiber trailers. Brand identity struggles. Customers don't know who we are. No idea what my career ladder looks like. Right now it looks like a shallow pool, where I swim in circles.

Explore other reviews about Lumen

5.0
23 Nov 2025
Recommend
CEO approval
Business outlook

Pros

The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

Cons

Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

2
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Lumen Response
6mo
Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
5.0
23 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Overall great culture and team

Cons

Fully remote, not too much interaction with coworkers

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