Salary Information - Senior Lead Sales Operations Consultant Lumen Employee Review

2.0
4 May 2023
Recommend
CEO approval
Business outlook

Pros

Company has moved to mostly remote work for most positions.

Cons

Performance evaluations are terrible. This is setup where one one individual per organization can ever rank anything other than Meets Expectations. This of course directly impacts any ability to get a raise when organizations are spanning 1k+ employees. Bonuses are not guaranteed, you can go several years without getting one. They never reevaluate salaries for employees to ensure they are staying competitive with the market, whatever salary you get hired in at is likely going to remain the same with maybe a 1-5% increase over a span of 10-15 years. Cost of living adjustments are not given. To increase your salary you either need to quit the company and come back after 6 months to a year, or transfer to a new position. However, if you transfer to a new position, do not expect a large bump in pay as HR will cap how much your salary can increase no matter the position, unless its executive level position, at roughly 3% max increase. Many benefits have been taken away. Vacation time is not a guarantee any longer, its all at manager discretion and your manager can approve very little vacation time, or approve a lot of vacation time.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
1w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
2.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, good health insurance

Cons

Lots of RIFs, poor technical leadership in the highest levels, lots of wasted money and resources on third party vendors and contractors to just abandon those projects or vendors in short order. Poorly thought out data management decisions. Company is trying their hardest to look like a modern tech company with modern values, but most of it is virtue signaling.

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