Executives starving the company to maintain earnings - Software Engineer Lumen Employee Review

1.0
27 Sept 2021
Recommend
CEO approval
Business outlook

Pros

Good benefits, generally a good culture. The company posts fake reviews to make itself look better.

Cons

The company is slowly starving itself to maintain earnings. The licenses required to keep equipment working are no longer renewed. Replacing equipment is a multi-year effort. Positions are rarely filled when someone leaves. Every week you learn that someone you depend on has left. When a vice-president was asked in a monthly virtual gettogether why there have been no cost of living increases for the last SIX YEARS, his reply was, "if they did there could be another layoff." Departments can no longer support each other because everyone is overwhelmed. Open tickets for assistance just pile up. It is impossible to keep up, much less achieve your goals. The company has a policy denying there is any disciplinary process - employees fear they could be fired at any time without notice. An endless stream of employee satisfaction surveys with no visible change.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
1d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
1d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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