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      Lumen

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      Lumen reviews

      Slavery & underpaid - Technical Lead Lumen Employee Review

      1.0
      11 Mar 2021
      Technical lead
      Recommend
      CEO approval
      Business outlook

      Pros

      No pros for this company

      Cons

      Overly worked and disorganized and misleading employees

      avatar
      Lumen Response
      5y
      Thank you for taking the time to leave us a review. We view our employees as our most important asset and the differentiator that sets us apart from our competition. As part of our integration with Level 3 we took actions to harmonize the compensation philosophies between the two companies, moved towards a “Pay for Performance” philosophy while remaining competitive in the marketplace. As a current employee if you would like to discuss specific concerns you can contact us at CTLHRActionTeam@lumen.com.

      Explore other reviews about Lumen

      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      3 Jul 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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