Merger Growing Pains - Product Manager Lumen Employee Review

3.0
14 May 2014
Recommend
CEO approval
Business outlook

Pros

There is opportunity to work on a variety of things, although the reasons behind that is the frustrating lack of business processes. The environment is good for those who thrive on an organic business structure and the ability to turn on a dime.

Cons

There is a significant gap in the communication of organizational goals and the low-level implementation, which creates great chaos and an insecure workforce. The organic approach to doing business and catering to every customized customer need worked when the company was smaller, but the merger has brought a great deal of conflicting values, work being repeated - unknowingly - by multiple roles, and sheer chaos. Many departments operate in a constant state of strained resources, leading to lengthy cycle times and conflicting priorities.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
6d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Lumen Response
6d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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