If you don't drink the koolaid or conform, you will never be evaluated on your actual skills - Anonymous employee Lumen Employee Review

2.0
11 Mar 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I have learned so much at CTL. So many problems to solve and most of the individual contributors are willing to help out. The benefits are ok. Decent health benefits and decent 401k match. FTO (Flexible Time Off) policy is decent, if you're not guilt tripped or bullied into working more and never taking your days off. Remote work is possible. I got to work remote a lot of the time and in different positions. Peers are usually very smart and hard working. This is a great place to learn about coorporate politics and learn what you don't want in a company.

Cons

ah,... so many to share.... first off, after the merger with Level 3, the culture has reached a point that so many people have been overlooked for promotions or have been bullied into submission. Many people have tried to do the right thing but only to be shunned by leaders that believe they are the end all, be all of the company which has led to a ton of "cost cutting" and overworking of employees. Narcissism and toxic people are at the helm of this sinking ship which in turns creates mid mgmt to be "people pleasers". which in turns allows for bullying and whatever necessary means to pull people inline. If you have ethics and an integrity.... you will be pushed out or you will end up just hearing a story about how someone sucks because that is the narrative they want you to hear. When leaders don't allow for transparency and control the narrative, you should run because one day, the marrative will turn on you. You can only conform for so long before it gets to you.

Explore other reviews about Lumen

5.0
28 Oct 2025
Recommend
CEO approval
Business outlook

Pros

good env team is good

Cons

nothing there is a con team is good

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Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
2.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
2w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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