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      outright cons - Database Marketing Analyst Lumen Employee Review

      1.0
      7 Sept 2013
      Database marketing analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      they are a profitable concern

      Cons

      a la wall street, they are very heavy on marketing, and very low on delivery...as an instance, i can think of one cl customer who arranged with a nfp isp for dsl, which means they (the isp) are constrained to use us. we simply erased the isp, and hijacked their client, knowing that consequences to us would be negliglble. such maneuvers have, of course, become typical of mega monopolies (us), but in the long run, they make for chaos.

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      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      3 Jul 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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