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      Lumen

      Engaged employer

      Lumen reviews

      Rewarding but stressful - Customer Service and Sales Representative Lumen Employee Review

      4.0
      21 Aug 2013
      Customer service and sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay, flexibility, and very rewarding you get all types of gift cards and other incentives.

      Cons

      They really push hard for sales but if you can stick it out the pay will eventually make up for the amount of stress that you have to deal with.

      Explore other reviews about Lumen

      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      2.0
      1 Jul 2026
      Financial analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work, good health insurance

      Cons

      Lots of RIFs, poor technical leadership in the highest levels, lots of wasted money and resources on third party vendors and contractors to just abandon those projects or vendors in short order. Poorly thought out data management decisions. Company is trying their hardest to look like a modern tech company with modern values, but most of it is virtue signaling.

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