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      Lumen

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      Lumen reviews

      Customer Service/Sales Rep - Customer Service Representative Lumen Employee Review

      4.0
      4 Apr 2013
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      -really good pay like $12.50/hour plus commission - commission is really good and can average $1,000 to $2,000 extra pay each month - good benefits: healthcare, paid bereavement, plenty of overtime - cool employee’s and atmosphere at work - can surf the internet with free reign while working - the call center caters a lot to the employee’s for lunch and breakfast from high end rest. - Holiday bonuses are great.

      Cons

      -Sales quota can be challenging to reach on occasion - point system for tardy’s and missed work days - sitting in a chair long hours and cannot get up due to adherence requirements

      Explore other reviews about Lumen

      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      5d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      24 Jun 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      5d
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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