Company suffering, minimum to zero merit increase for employees for 4+ years - Anonymous employee Lumen Employee Review

1.0
18 Dec 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great team members to work with. Some individuals understand the concept of creating a great customer experience and want to provide excellent customer experience.

Cons

Company decided to cut PTO for employees in order to increase revenue for the company. Minimum to zero merit increases for the past 4 years. Company stresses to give more to receive more, that is NOT the case. Big bonuses for the CEO, VPs, Directors & dividends to the Shareholders in order to keep them satisfied.

Explore other reviews about Lumen

5.0
23 Nov 2025
Recommend
CEO approval
Business outlook

Pros

The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

Cons

Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

2
avatar
Lumen Response
6mo
Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
5.0
23 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Overall great culture and team

Cons

Fully remote, not too much interaction with coworkers

See reviews by: Helpful|Rating|Date|All