Corporate Telecom - What do you expect? - Anonymous employee Lumen Employee Review

2.0
17 May 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

If you are part of the network group, you will likely keep your job. Benefits and flexibility are very good. Pay is ok. Lower level management means well and does the best they can.

Cons

If you are part of anything other than network (i.e Prism, cloud, IT services), you are most likely going to be laid off very soon. The Level(3) merger has brought with it the same Reduction in Force management recipe previously seen with Level(3)'s quarterly lay-offs: Cut, cut, cut until profitable. CTL's stock dividend is one of the highest, and this hampers the free cash available for investments. Basically, neither CenturyLink nor Level(3) have innovated on their network, which is complicated as each is a Frankenstein's monster of acquisitions and disparate technologies. CenturyLink management repeats the "network first" mantra as if to warn other business lines that their time is soon coming to an end. Executives lack credibility, and middle management layers essentially focus on empire building and political maneuvering. I am shorting CTL stock with confidence.

Explore other reviews about Lumen

5.0
23 Nov 2025
Recommend
CEO approval
Business outlook

Pros

The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

Cons

Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

2
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Lumen Response
6mo
Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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