After going from US West, Qwest, and not CenturyLink, the latest name has shown the most changes in a negative manner. - Senior Analyst Lumen Employee Review

The executive leadership constantly harps on the 7 unifiying principles but never puts them in to practice when it comes to the customers or employees. While constantly espousing the principle of fairness, the company has consistently cut salary, health benefits, and time-off to placate the shareholders but which has left a negative atmosphere as it relates employee satisfaction. Business decisions that impact the customer - promotions, IVR, customer experience are exclusively based on the short-term initial costs without any forward looking residual impacts and expenses.