Centurylink does not follow any of its alleged core values. The Qwest management that remained are bullies and inept. - Network Technician Lumen Employee Review

1.0
14 Oct 2016
Recommend
CEO approval
Business outlook

Pros

There really are not any pros since Centurylink took over. Medical has gone through the roof, while compensation has remained below national average. If your inept and lazy you will be rewarded.

Cons

All of the knowledgeable employees in the field are blamed for all of upper management's failures. Centurylink continues to wipe out jobs by contracting them out and forcing technicians to find new jobs or be forced to jobs they do not want. Mandatory overtime 8 hours a week, usually on a Friday when you have plans. Wages are the same in Seattle as they are in Iowa, no cost of living allowance. Managers do not have their employees backs, and create issues on the crews by having favorites. Management routinely turns a blind eye to racial, and sexual orientation discrimination, harassment, inappropriate use of language and subject matter. Failure to follow safety practices to get the job done. One crew is allowed to swear, make racist comments, talk about sex. On the other end of the hall in another room people are disciplined, and given intruction that they can and will be terminated for doing the same thing.

Explore other reviews about Lumen

5.0
23 Nov 2025
Recommend
CEO approval
Business outlook

Pros

The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

Cons

Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

2
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Lumen Response
6mo
Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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