Merger makes an already challenging environment extremely difficult - IT Program Manager Lumen Employee Review

2.0
1 Nov 2011
Recommend
CEO approval
Business outlook

Pros

- Some IT staff have a flexible work arrangement (WFH, alternate hours). Unclear if this is going to last. - Salaries are pretty competitive if you come from outside. - High performers will shine against long time/disgruntled employees

Cons

- Professional growth (outside of just learing how CTL does things) is non-existant - No real training whatsoever (plenty of web based, cheap training) - Promotion and career opportunities are rare. Merger created some opportunities, but going forward will likely be very static. - Upper management in IT seems to be a culture of 'yes' and cronyism. - Merger has created a disfunctional environment, and will likely require another year or so to settle. - IT Program Managers are subject to inane/onerous processes from people who have no idea on how to manage IT initiatives - Be ready for a mountain of administration that a monkey could do.

Explore other reviews about Lumen

5.0
28 Oct 2025
Recommend
CEO approval
Business outlook

Pros

good env team is good

Cons

nothing there is a con team is good

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Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
2.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
3w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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