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      You will feel smart here - Global Account Manager Lumen Employee Review

      1.0
      6 May 2016
      Global account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      You can earn a lot of money and don't have to work very hard, although benefits are way below market. If you want to feel smarter than the executives who make every single miniscule decision and where you can get away with doing nothing all day, this is the company for you. A Dilbert dream

      Cons

      You will never feel like you did anything worthwhile when you return home from work at the end of the day. Processes, programs, strategies are all designed by people who have no experience of execution and impact. I have worked for Big Tech before and have seen how agile and smart they are. Working at CenturyLink is much more akin to how we imagine working for the DMV would be.

      Explore other reviews about Lumen

      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      2.0
      13 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

      Cons

      No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

      avatar
      Lumen Response
      1mo
      Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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