difficult job - Account Manager Lumen Employee Review

2.0
9 Feb 2026
Recommend
CEO approval
Business outlook

Pros

There is potential for high commission if you are good.

Cons

too many applications to learn. very complicated. calls come in all day. no free time

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Lumen Response
4mo
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We're sorry to hear that you didn't enjoy your workload and work/life balance here. We believe in a balanced work life, where our employees can take time for themselves and their loved ones to recharge, so this will help us more clearly take any necessary action. We're glad to hear that you valued our commission practices. Thank you again for your feedback, we wish you all the best with the next step in your career.

Explore other reviews about Lumen

5.0
23 Nov 2025
Recommend
CEO approval
Business outlook

Pros

The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

Cons

Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

2
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Lumen Response
6mo
Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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