Good people, bad compensation - Customer Success Lumen Employee Review

3.0
15 Dec 2025
Recommend
CEO approval
Business outlook

Pros

The people that you work with are wonderful, and helpful

Cons

4 years in role, without 1 pay increase. Increases are ususally in 1-3% increments.

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Lumen Response
5mo
Thank you for taking the time to write a review. We value your input. We recognize your experience with compensation. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We're glad to hear that you valued working with your team. Thank you again for your feedback, we wish you all the best with the next step in your career.

Explore other reviews about Lumen

5.0
23 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Overall great culture and team

Cons

Fully remote, not too much interaction with coworkers

3.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance and benefits ( PTO, insurance)

Cons

Very little support for your role. Management is not the best. Company seems to always have a lay offs in the works.

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