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      Lumen

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      Multifaceted company focused more company performance that employees - IT Operations Technician II Lumen Employee Review

      4.0
      5 Dec 2025
      It operations technician ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Multiple departments within each division Opportunity to continue job related education and skills Opportunity to move around within the company

      Cons

      Payouts to the company take precedence over employee well-being and support Focused on numbers, reporting, and KPIs more than team support and solidarity

      avatar
      Lumen Response
      6mo
      Thank you for leaving a thoughtful review about your time at Lumen. We appreciate your feedback. We believe in helping everyone to reach their full potential. We're glad to hear that you have found numerous opportunities for growth with us. We're sorry to read that you have not felt support and solidarity. It's our priority to ensure that teamwork means showing up for each other every day, supporting a no-hero culture, and committing to the team's collective success. Thank you again for your feedback, we wish you all the best with the next step in your career.

      Explore other reviews about Lumen

      5.0
      23 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Overall great culture and team

      Cons

      Fully remote, not too much interaction with coworkers

      2.0
      13 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

      Cons

      No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

      avatar
      Lumen Response
      1mo
      Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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