Pros
Shifts are available round the clock, and you can work when you wish, if you are lucky enough to snag the shift you want.
Cons
Pay is less than minimum wage. There are too many agents working which results in not enough call volume. If you are desperate to earn a few extra dollars, this may work for you. But, do not rely on this form of employment as a full time job as you will starve on the amount of income you will make here. I have been with the company over two years. There are consistent promises of "new lines" and "new clients." You will train for endless hours without pay to learn a specific company's practices, and you will be mislead to believe the call volume is there. However, once you have trained without pay, of course, and start on a specific line or with a specific client, the calls are very scarce or non-existent. In the time I've worked for LiveOps, I trained endless hours for two positions which fell through, only to train for another "opportunity" which proved just as fruitless. If you have an issue, it takes community services several days to reply. If you get struck by a motor vehicle and land yourself in a hospital and miss a commit, it will be held against you. You are not treated as an individual here, but as an agent ID number. I don't feel a sense of company moral here, and I would not recommend.