Everything is an uphill struggle, from getting the resources and tools to do the job, to getting a car to go home in. Woefully short staffed and everything is done on a shoestring, and all in an alleged prestige brand. Shockingly bad customer service leads to daily complaints, meaning you will spend a lot of your time firefighting. The commission structure is laughable and strangely enough wasn’t brought up in the interview. Horrific staff turnover, which I should have realised when I went to the “induction training” which is run weekly at their facility in Mansfield and has in excess of 20 candidates every week. The training is absolutely useless and in no way prepares you for any of the systems or processes that are in use back at the dealership. Considering that they have their own in house systems which they apparently sell to competitors, training for it was non existent and the program is fatally flawed, acting more as a sales prevention than anything else. Service department that has 20 loan cars and lends out 27 means that you can kiss goodbye to the one perk you get along with any fuel you were foolish enough to have put in it, to then be sent home in a hire car if your lucky. I have never worked anywhere as unprofessional as this, the only saving grace is that all the other staff are in the same predicament and just waiting to escape. It was without a doubt the most depressing time of my life. Nothing I was promised was provided
