ehh - Customer Service Representative Lincoln Financial Group Employee Review

Company has lots of internal opportunity

Pay was a bit on the low side

I can only speak as a salaried employee, but LFG is very flexible with time and what you need to take. They are flexible with work schedules that does help with work/life balance when it comes to handling things outside of work. The job itself is interesting and enjoyable. For my position, the pay is much higher than similar companies, and the benefits package is unmatched.

-Too many customers. My BoB has nearly doubled since I started and it is unmanageable. -Volume of e-mails and work is so much, that taking PTO is stressful as you spend as much time getting ready to go out and digging out when you come back that the time off isnt worth it. There is never a break. -Outsourcing and saving money is more of a focus than hiring quality/knowledgeable employees. They outsource to other companies that do not have the knowledge base or level of service that we as employees and our customers have come to expect. -I wake up stressed everyday for work and it did not used to be that way.