Have to follow a script/call center. Part time work not allowed. Can be mentally taxing. Not enough attention to employees' mental health or any team building activities. Too much focus on the quantity of calls taken and appointments scheduled at the cost of the quality of care to people calling to get mental health assistance/time calls. Competitive environment/praise given for following rules over cooperation and problem solving. No mindful check-ins in a field that thrives on mindful check-ins. Too corporate an environment for mental health/felt cold & no room for flexibility or creative agency or any feedback from the ones that actually take the calls for any change or suggestions with how we do our jobs within the company. All the rules are made at the top and passed down. Too much pressure and things to do on the plate of the manager/leadership structure was extremely hierarchical. Meetings only happened when something was wrong &/or during a holiday.
