Pros
Team members were excellent and unfortunately under appreciated.
Cons
Having worked in the company for a number of years, across a number of positions including management, I can safely say it is the most hypocritical company in this country. They talk a great game with “work-life balance” (doesn’t exist), “mental health awareness day” (yet treat their staff terribly) “we don’t have staff, we have team members” (yet treat these “team members” like a hinderance to the company). The manner in which their head office communicates with the in-store teams is nothing short of appalling. When teams attempt to communicate with head office for instances such as incorrect pay, they are left without reply and subsequently need to send multiple emails to various members of head office to so much as receive a generalised and almost irrelevant reply brushing off the issue. Initial management wage is barely over minimum wage yet comes with oceans of stress induced from head office. Along with this comes the outlandish demands that arrive in terms of needing more deployment on shop floors yet providing zero extra man hours. Not even paying team members the general minimum wage (by taking advantage of a widely unused law) but expecting the moon and the stars in return and constantly hiring more members to ensure that no team member gets much above their contracted 8 hours. It is no mystery why the company cannot resolve their issue of high turnover of both team members and management.