Draining, dismal, and depressing. - Optician LensCrafters Employee Review

1.0
25 Feb 2011
Recommend
CEO approval
Business outlook

Pros

Most Lenscrafters stores are open retail hours, providing a flexible range of shifts. It's a retail employer that allows you to feel a little more prestigious when compared to other retail/mall brands.

Cons

You start off enjoying what you do while learning how it works. Eventually you realize that the company lacks consistency, that the emphasis is put solely on that of bottom line profit, and that you are expendable. The product is constantly changing, and the prices consistently grow higher. You're groomed to take advantage of your client base in ways that would make good people feel uncomfortable. Furthermore, the way that goals are set make it impossible to achieve results consistently. The incentives programs change more than anything; you're required to make a monthly goal in order to receive a less than substantial incentive. The problem is in setting goals. Everytime you're able to achieve results, instead of being rewarded, you're punished by the following months unobtainable goals. You're expected to create more out of less- and you're forced to scare away your client base. You have no voice at Lenscrafters, and you will eventually feel like you've been drained of your energy, your happiness, and your life. I can't afford to purchase glasses for my family from my own employer. My Mother has a better EyeMed vision plan through her employer than I do. My employer owns EyeMed.

Explore other reviews about LensCrafters

5.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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