Actions Speak Louder Than Words - General Manager LensCrafters Employee Review

1.0
4 Apr 2016
Recommend
CEO approval
Business outlook

Pros

After one year of employment and every year on you anniversary you get a free pair of glasses.

Cons

Pay is VERY low for optical. They try to off set if with their benefits but for one, their benefits are not that great. Two, they are cutting back to have very few full timers who would even get benefits. No training. I wish I was kidding but I'm not. Most employees on day two are helping customers and almost all employees hired have no optical background. You cannot have a life and work there even at a causal time status. If you want to work there you have to work when they want how much they want and if you can't, they let you go. They end all their emails with #people matter, but it's only a tag slogan. They don't mean it. If they did they wouldn't keep lowering commission every year. All they care about is the bottom line. Now they can put glasses out with scratches on them as long as they think customers won't notice. This is company with no integrity. Would never recommend.

Explore other reviews about LensCrafters

5.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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