13 Nov 2024
KnowBe4 Response
1yHello Knowster. We have indeed significantly changed our go-to-market strategy in the past several months and there are additional business optimizations toward which we are working. We have talked about the J curve a lot with all the changes, and we are still working through the down part of that curve. Given the newness of everything, we ask that you be very open about sharing problems and successes with your management team.
Our focus always has and always will be creating the best experience for our customers as well as our Knowsters - that has not changed. We have implemented recognizing each department’s wins multiple times a week during our company-wide Daily Briefings. We also spent countless hours doing market research to create the best compensation plans for each position, as they hold different responsibilities from other positions with similar titles in the industry. Our OTEs fall well within industry averages for the Clearwater Florida area.
If you look at the Glassdoor salary tab you will see our median pay is well within industry standards of compensation for the Tampa area. $95k for CSMs
If you need more clarity on the compensation plans, please reach out to the People Operations team.