Owned by Vista Equity
Reviews on Glassdoor are made part of the onboarding and training period and do not represent actual culture - look for reviews from employees that have been here longer. They say they are only looking for interview or hiring process responses, but that's untrue.
Take a look at the end of April where every executive posted on Glassdoor to boost numbers and ratings (some of them twice).
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No pay raise or costs of living increase in 2 years (since Vista) IN FACT my teams received a pay decrease with a literal 100% increase in accounts.
CEO answered one of the filtered AMA questions about account load saying it was lowered except TT, which is yet another lie.
Bonuses are basically non-existent anymore but they are dangled in front of us in morning meetings as a carrot on a stick.
CEO lied about layoffs
Pay is not in linewith role and stratification
This company has turned into a Vista pump-and-dump. The only goal is to get to 1 billion ARR without regard to customer experience or employees.
We've stopped sending out customer satisfaction surveys after onboarding.
NPS surveys had abysmal responses from customersbecuse of constantly shifting CSMs
Management has stopped sending out "Best places to work" surveys and the last survey had horrible participation because everyone is scared and surveys are not truly anonymous.
We used to have "AMA"s and those now have to be submitted and we receive rose coloured, filtered answers.
1 hour AMA with CRO resulted in him talking for 40 minutes and only a handful of questions being answered, and the rest "tabled".
With lower pay, layoffs, and non-anonymous surveys - everyone is too afraid to tie their name to good questions in AMA's or calling out the B.S.
No longer hiring remotely
New commission structure is impossible to comprehend with their answer being a horrible excel spreadsheet we need to fill out to figure out our pay. (yes, really) Except the teams doesn't have access to reports (and haven't for 3 months), so it's useless.
Commission structure now will result in zero commission dollars if a single opportunity is lost by a CSM.
All cross sell and upsell opportunities have been taken from CSM and handed to sales. They now have a only a 30 day window out of a 1 or 3 year contract to boost theircommission.
We have lost all visibility to reports that directly affect our pay - we feel it's being made impossible to understand on purpose.
People "promoted" from TT to SMB received zero pay increase.
CEO is asking us to proofread his book. (yes, really)
Morning meetings consist of the CEO flouting his cash showing us his "real wood" bookcase, videos of his mansion, and his cyber truck - or another executive's Ferrari.
This.... while our team gets pay decreases or laid off. Completely tone deaf.
