Customer Success Manager - Anonymous employee KnowBe4 Employee Review

5.0
14 Jun 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

From the minute you walk in the door you see smiles, people greeting you around every corner and you observe a team working in complete and total harmony with one another. Unlike any other place I have EVER worked. Everyone is here to help you and we all have the same goal, to do something right the first time and have fun while doing it! Stu is an absolutely amazing CEO and has so much wisdom and knowledge---NO DOOR POLICY! The onboarding is a bit overwhelming if you are not familiar with the lingo ---but it did help to study before my first day! Highly recommended to look through the website and study the terms from the minute you are interested in working for KnowBe4. This place is a dream come true and Stu has really created a revolution. Drew, who is your recruiter does an amazing job getting to know you and make sure you are the right fit. He makes the interview process enjoyable. Also a pro are the cash bonuses, snacks, coffee and entire office of which has a meeting area with bean bag chairs!

Cons

I don't believe there are any!

avatar
KnowBe4 Response
6y
We are super proud of our No Door Policy!! Also, we have a completely different onboarding and it continues to expand and change. We take you to coffee and lunch in week one! Also New Hire Jeopardy!

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5.0
11 Jun 2026
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Pros

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Cons

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1.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great office snacks, free ev charging, cool coworkers

Cons

Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

3
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