Great hotel management - corporate leaves more to be desired - Anonymous employee Kessler Collection Employee Review

3.0
31 Jul 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The hotels in the collection are some of the best I have ever worked at, the on-site managers are all wonderful and go out of their way to make sure you succeed, everyone is there to help you out and you are able to be an individual while perfecting your style of hospitality. I do truly enjoy working at the property I am at and I enjoy working with those I see on a daily basis. This is a great company to work for if you are looking for a "stepping stone" to a higher up position. Your daily work allows you to also make your own decisions so long as they fall within company guidelines that are extremely reasonable.

Cons

The corporate office has an air of secrecy to it, it is as if they want nothing to do with the employees who spend so much time putting money into their pockets, when the employees do meet corporate some are made to feel like those in corporate are somehow better than everyone else simply because they have a higher up position or make more money (which they are very good at flaunting). I personally think this is why some line employees have such great resentment for the corporate office. They admittedly place a sense of foreboding over the properties because many employees either fear or dislike corporate. Also if you are hoping to get a job to pay bills... this company is not for you they pay the absolute minimum, even to their most experienced employees and overtime is so "taxed" you end making barely enough to pay bills let alone pay for something like college tuition, instead you end up working crazy work weeks, being underpaid, and unrecognized for the insane amount of hours you put in.

Explore other reviews about Kessler Collection

5.0
2 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Serving as General Manager at the Grand Bohemian Hotel Mountain Brook has been an incredibly fulfilling chapter in my career. Over the past year, I’ve experienced a remarkable balance between professional growth and personal well-being. I’m proud to lead a team that’s not only talented but genuinely collaborative and inspiring. The unwavering support from our corporate leadership has empowered us to elevate the guest experience and strengthen our culture. It’s been a journey defined by purpose, passion, and progress.

Cons

Some modification to benefits on the medical side would be good. Otherwise very happy.

2.0
23 May 2026
Recommend
CEO approval
Business outlook

Pros

Similarly very diverse seemingly wonderful culture

Cons

I was hired at almost 2 dollars less than the people that were hired a week before and a week after me. Evem with 5 plus years in hospitality. Within 3 days I was degraded in front of a guest. So bad that they wrote about their experience. Nothing was done. After a meeting with H. R the person who actually did the degradation try to retaliate against me. And said that I threatened and made them feel unsafe.. you can try to pull the anger man card. So after checking cameras and doing their investigation, I'm still employed. I still work with this person. I don't feel safe because this person has lied on my name. Once and I'm sure we'll do it again. How is this allowed to happen with HR? And all the established rules and regulations

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