Mean and Abusive Manager, Underpaid, Overworked, Horrible! - Call Center Agent Kemper Employee Review

1.0
24 Apr 2022
Recommend
CEO approval
Business outlook

Pros

There are NO "PROS" to working at this horrible company!

Cons

This was the WORST place I have ever worked at! The manager was extremely abusive and would constantly yell and belittle the call center reps! She was really awful! We were expected to take back to back calls without a rest. The customers were allowed to abuse the reps over the phones and we were not allowed to say anything back. I never got an ounce of appreciation for my efforts and the pay was incredibly low! The turnover was incredible! People would leave after 4-6 weeks! I quit after 6 months and am so glad I did!

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5.0
12 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Lots of mentorship and guidance. Good support from staff.

Cons

Case load can get heavy

3.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and benefits, supportive coworkers, opportunities to develop critical thinking, communication, and investigation skills. The role provided valuable experience in handling complex claims and making coverage and liability decisions.

Cons

High caseloads and demanding workloads can make it challenging to maintain work life balance. The job can be stressful at times due to deadlines, customer expectations, and the volume of claims.

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