Decent Pay, Terrible working conditions - KC3 Agent KONE Employee Review

2.0
14 Sept 2023
Recommend
CEO approval
Business outlook

Pros

pays well for a customer service job

Cons

terrible hours management took away employee holiday's agents have told me they cry whenever they have to call off due to how management treats them management doesn't allow a schedule change unless someone quits or dies management recently started cutting US agents hours while hiring agents from mexico terrible turnover rate lots of nepotism both in KC3 and throughout Kone

Explore other reviews about KONE

5.0
24 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

good company to work well

Cons

sometimes the work gets toom much

1.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Valuable experience, supportive coworkers, decent benefits

Cons

Poor communication, inconsistent support, weak leadership, workplace culture concerns

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