best intentions, old thinking still present - Corporate Service Product Manager Intuit Employee Review

4.0
19 Sept 2022
Recommend
CEO approval
Business outlook

Pros

People want to do the right thing, most all of the team members have the right intentions and good, healthy spirits, and a predisposition to help colleagues and make life better for customers

Cons

Since the new guard took over (new CEO, and top exec team) there has been a kind of shift or regression to job-ism versus growing the company and helping team members grow. The "new" team feels like they are from a kind of hardened, corporate "survivor" environment, and it feels mores stiff, more self-serving and a bit defensive. When "reminded" of the success of the company under founder and prior leadership, VPs and leadership team members get defensive, annoyed and this insecurity and old thinking appears to be bleeding down into the organization. We are losing top people as a result, and it has become more difficult to recruit middle level and upper level managers because the network has already put the word out: "if you have an ounce of self-esteem, and want to think differently, you will find it difficult and full of friction here now. At least until the CEO gets the memo and re-directs the toxic people in his organization to change their style or get out."

Explore other reviews about Intuit

3.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

See reviews by: Helpful|Rating|Date|All