Wouldn’t Recommend This Job to my Enemy - Customer Service Representative Internet Traffic Solutions Management Employee Review

- There’s a reason that they hire 15-20 new people almost every single month. I’ve had previous CSR jobs and while high turnover can be common I’ve NEVER seen a turnover like this. Think about how bad it is if -in this economy/job market- so many people quit every month. - The company don’t care about staff wellbeing AT ALL. As other reviews point out, the ‘players’/customers abuse you relentlessly and the ‘procedure’ they have in place is a joke. I’ve dealt with frustrated customers over the years but a lot of players have substance abuse or gambling issues and will take all their problems out on you on an almost daily basis and you just have to sit there and take it :) I regularly dealt with sexual harassment from players (if you have a female name this is pretty common) and verbal abuse. - Morally bankrupt business practises. Players who clearly have gambling addictions need to constantly be upsold to. You have to constantly remind people with addictions of ongoing bonuses so they can lose even more money. Do not work here if you care about helping people. Worst CS job I’ve ever had. - Unless it falls on a scheduled off day for you you’ll be expected to work on all public holidays including Christmas and New Year’s Day. No way of coming into the office with public transport closed? Simply ‘carpool’ with your colleagues to get in for a 6am start (genuine advice given by senior management) - HR are clueless and also morally bankrupt. There’s a morally bankrupt theme throughout the company as others pointed out. We were lied to during interviews and flat out told that there are no KPIs/targets repeatedly by HR and a manager in the contact centre which turned out to be a total lie. They also said they try to ensure you have at least 1 weekend day off. Tons of people (like me) had to work Friday through Sunday. - Opportunities to be promoted out of the contact centre are exaggerated. I had years of experience in a different field but wasn’t able to progress in the months I spent there and some other teams are so bad that people end up coming back to the contact centre. - Strong micromanaging culture (never experienced anything like it) and managers are clueless. Multiple managers told me that they were also looking for other roles because it’s a horrible place to work - 2 20m breaks a day. Good luck buying and eating your food in that time… - Awful vibe. People working here are miserable and the energy can be felt in the office. People always sleeping on sofas because they’re so tired because the shift patterns suck. Very hard to maintain a social life with any of the shift patterns. Afternoon shift are the only people who don’t look overwhelmingly dead and can maybe maintain some kind of life