4.0
9 May 2014
Current employee, more than 3 years
London, England
Recommend
CEO approval
Business outlook
Pros
A business with a great history that goes back to the start of insurance. Enormous passion amongst people for the customer and to try and do the right thing. People are very nice and work well in the community and allows a lot of flexibility.
Cons
There has been a tendency to focus on 'change programme' to make the business more up to date which either investing millions in computers or focussing on small things to reduce costs. Neither work. Needs a shake up to focus only on the customer to deliver value for the share holders.