3mo
Thank you for sharing your experience and for taking the time to write such a thoughtful and detailed review. We’re pleased to hear you’ve enjoyed the work, the people, and the opportunities that come with the role, which are themes often reflected across Inside Travel Group team members.
We also hear the concerns you’ve raised around workload, role scope, support, and career progression. Travel can be demanding, particularly during peak periods, and it’s important to us that expectations, resourcing, and support are clear and sustainable.
Feedback like this has been noted and has helped inform a number of operational changes aimed at better supporting our teams. This includes recruiting additional roles to help balance workload, prioritizing process improvements, as well as strengthening local ownership and decision‑making so teams are better supported day to day. While there’s always more to do, these changes reflect our ongoing focus on improving how we operate and how our teams are supported.
As a global business, we know it’s important that our US team feels heard, supported, and connected. Our leadership team, both locally and globally, along with our POD team, are always open to conversation and feedback, and we encourage open dialogue as we continue to evolve.
We appreciate you taking the time to share both the positives and the challenges of your experience, and please don't hesitate to reach out if you'd like a more direct conversation with a member of the team.
