Pros
WFH and decent benefits....that's about it.
Cons
I have worked for this company for over three years and pre-covid. In the office and the first part of working from home due to Covid, everything was pretty okay, not great, not bad. However, starting near end of 2020, things changed. The people we cold call became more aggressive (at no fault to the company, this was just already mentally draining enough), micro managing skyrocketed, the push to over perform intensified, and the goals and expectations became unreachable. This company does not care about anybody other than its managers. It has a million sides of business and nobody has any idea what's going on. There is zero consistency on information supervisors and team leads know. Everyone has a different answer but it's us little people who take the blow of the mistake. Quality is not consistent at all so it's impossible to even do well. Systems are always breaking down and the ones that report are stats are never accurate. Upper management talks down to employees in the chat and it feels like they are annoyed by any question that is asked. It's almost impossible to get a good score for our yearly reviews in which yearly raises are based on. 29 cent raise in a recession? really? We have continuously complained that our current compensation is not adequate enough for the current state of the economy multiple times, on many anonymous quarterly surveys, and it always goes ignored. There has been zero address to this. Many of us have had to pick up a second job just to keep up with the sky rocketing cost of living. The company boasted to us all on a midyear town hall that the company has had a $188.6 million revenue in the first half of 2022, but cannot pay us enough to not be a paycheck away from being unhoused.