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      Independence Blue Cross

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      Independence Blue Cross reviews

      Feel like a robot, call center. - Customer Service Representative Independence Blue Cross Employee Review

      2.0
      30 Nov 2015
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good company, policies, PTO. Great company overall, but the call center is cancerous & unorganized. Great location. Lots of good co-workers.

      Cons

      No one wants to do THEIR job. CSRs get worked relentlessly. Way too much call volume, no time between calls.

      Explore other reviews about Independence Blue Cross

      5.0
      2 Jan 2026
      Pharmacy coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Work/life balance Leadership Good benefits Opportunity for growth

      Cons

      Understaffed teams Pay/salary Dental insurance is not great

      3.0
      3 Jul 2026
      Senior collections analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Hybrid work, flexible schedules, great PTO

      Cons

      The jobs are very underpaid and management can be unprofessional

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