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      Included Health

      Engaged employer

      Included Health reviews

      An opportunity for impact - Senior Software Engineer Included Health Employee Review

      5.0
      13 Jun 2023
      Senior software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Included Health is at the sweet spot for engineers looking to make an impact. It's big and mature enough that we're not frantically pursuing product market fit and adding to our tech debt, but it's small enough that there are many opportunities to make a foundational contribution to how the product and the engineering team work into the future. The management team encourages and supports growth and ownership for ICs, and there are plenty of mentors and role models to learn from. Leadership is solid and very open to interaction at every level; leaders and teams have office hours where you can talk to them about anything with high psychological safety. The company believes in its mission and lives its values more authentically than anywhere else I've been. For a remote-first company it has a pretty strong culture that manifests in a lot of good ways.

      Cons

      As a scaling startup which is still integrating after the merger of two similarly sized companies, there is a lot of tech debt and remediation work to do. Some parts of the development process are pretty rough, and some teams feel a lot of tension between needing to implement features and needing to pay down tech debt. The model of team ownership of services means there are no DevOps or QA teams to throw things over to for testing and operations work, which may appeal to some people but be unpleasant for people who want to focus 100% on coding. Historically, roadmaps and medium-term plans have been unreliable, but that seems to be changing.

      avatar
      Included Health Response
      2y
      Thank you for sharing these insights; you highlight key elements of our impact-driven work and the opportunity to solve intersting problems as part of the Tech team. You've also noted some of the very real challenges we've experienced from merging, and now scaling as one company. We lean into our Included Health value of "We Value Change" to navigate them while also investing in our processes and roadmaps in order to set a stronger path forward.

      Explore other reviews about Included Health

      5.0
      3 Jun 2026
      Member resolution specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible schedule and lots of benefits.

      Cons

      I don't have any cons.

      avatar
      Included Health Response
      3w
      We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
      1.0
      6 May 2026
      Member care advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

      Cons

      Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

      2
      avatar
      Included Health Response
      1mo
      Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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