Impact and Mission Driven - Senior Product Manager Included Health Employee Review

5.0
24 Jan 2023
Recommend
CEO approval
Business outlook

Pros

I've never worked at a more mission driven organization, we put our members first when faced with challenging decisions. It's refreshing to work at an org that actually lives up to its mission. We are a market leader reshaping the healthcare landscape, empowered by our customers (large self-insured orgs) to craft solutions that drive down the cost of care. As a PM I've been given a lot of autonomy however there is a lot of pressure to move fast.

Cons

We have accrued a lot of tech debt due to the speed of development, this has caused lots of challenges as we focus on scale. Onbaording could be better for the engineering and product org. Better documentation and training on the current state and tools that we use would help new hires get up to speed faster.

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Included Health Response
3y
Thanks for sharing this! Our mission is vital to both our business and employee experience and we're happy to hear it's been such a big part of your Included experience. We take this feedback seriously as we know that as we scale, we have some pain points. We appreciate your candor.

Explore other reviews about Included Health

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule and lots of benefits.

Cons

I don't have any cons.

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Included Health Response
3w
We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
1.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

Cons

Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

2
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Included Health Response
1mo
Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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