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      Included Health

      Engaged employer

      Included Health reviews

      Great Company but... - Records Specialist Included Health Employee Review

      4.0
      5 Aug 2021
      Records specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Committed to growth and teamwork, Passion and caring for our members, growing and involved company. Good training and some people have paths to management quickly. Great benefits

      Cons

      San Fransisco based so a little too much CA woke-ness. If you are good with that, you'll be fine. Some jobs are dead end with no promotion potential, some you just need to last long enough and be good at your job and you'll get promoted. Pay is not keeping up with the demand and level of work performed and people are leaving. Growing fast, encountering new problems before old ones are fixed. High management turnover makes consistency in supervision an issue. Current COVID policy. Mandatory vaccine to be in office or groups.

      avatar
      Included Health Response
      4y
      We're glad you value our commitment to growth, collaboration and member impact. We also appreciate your advice on how things could be better and encourage you to share your specific ideas with your leaders so you can collaborate on solutions to improve your workflow and experience.

      Explore other reviews about Included Health

      5.0
      3 Jun 2026
      Member resolution specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible schedule and lots of benefits.

      Cons

      I don't have any cons.

      avatar
      Included Health Response
      3w
      We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
      1.0
      6 May 2026
      Member care advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

      Cons

      Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

      2
      avatar
      Included Health Response
      1mo
      Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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