DO NOT PASS GO, DO NOT COLLECT $200 - Customer Solutions Specialist Imprint Employee Review

1.0
13 Sept 2024
Recommend
CEO approval
Business outlook

Pros

They will pay for your insurance

Cons

You will pay in EVERY other way. We’re talking call center hell. Tell them when you pee, gotta poop, got your period, sneezed and looked away for 5 seconds… They promoted the company as a startup with room to grow. Presented it to me as if with my experience, I could move into leadership in no time but needed to learn the company first. IMMEDIATELY switched up. Application boasted of unlimited time off - DAY ONE was told that ain’t happening and they don’t accept unpaid time off (read that as many times as you need) They spoke of the importance of work life balance but blew my phone up to make up a work day when I was in the middle of a natural disaster and my whole city was out of power. They do not want you to socialize with your coworkers or other departments. Your ideas will be stolen. They play favorites. No one in leadership knows what they’re doing nor do they care how their employees actually feel. Leadership stated that they were excited to see people compete for promotions by way of metrics and not an application process. Even then they hired external acquaintances rather than promoting from within. Every agent is miserable and mentally affected on a daily basis barring the ones who get special treatment. They higher OVERLY qualified people (specifically black and brown people) to talk on the phones with abusive customers and the leads are not interested in supporting escalations. Probably because they are never there. In summary: If you actually care about the next job you take, do not give in to that free insurance.

Explore other reviews about Imprint

5.0
5 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

he company operates in a fast-paced environment that encourages adaptability, problem-solving, and continuous learning. Leadership is approachable, and there are opportunities to contribute beyond the traditional scope of the role. The culture values collaboration, and I've had the chance to build strong relationships across departments.

Cons

As with many growing companies, priorities can shift quickly, which sometimes creates ambiguity and requires frequent reprioritization. The pace may not be ideal for those seeking a highly structured environment, and workload can fluctuate during busy periods.

5.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people: The team is genuinely brilliant but also kind and willing to help. Autonomy & ownership: High autonomy and real ownership from day one. If you're a builder who can navigate ambiuity and figure things out without a playbook, you'll thrive. You're trusted to own your work end to end. The mission: Tackling a space that's been dominated by legacy players. It's exciting to build something modern in an industry that's overdue for it.

Cons

If you don't enjoy working through ambiguity, you'll find the environment challenging. Very rarely are things spelled out in a way that can we worked through like a checklist. The pace and volume of work can feel chaotic if you get sucked in to just putting out fires and not building systemic fixes.

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