Highly incompetent management and lack of commitment to improving current partnerships - Anonymous employee INTO Employee Review

As you will read in multiple reviews, management is largely incompetent. INTO has an “Old Boy’s Club” culture stemming from its leadership that seems to prioritize personal likeability over professional competence. This trickles down and numerous people are promoted into positions for which they are unqualified and highly unprepared. This may be an exception within individual centers. INTOs strategy is contributing to a declining reputation and dissatisfaction among partners. I️ have numerous colleagues at various partners who now have a negative view and I️ learned that one of their partners terminated their whole agreement because things were poorly managed. INTO’s growth plans are out of line with reality. The company is more concerned with establishing as many new university partnerships as possible rather than improving existing ones and providing adequate service to students. Establishing multiple new partners every year is not sustainable, and it’s fairly easy to see that the focus is on growth and profit at the expense of providing a good service to current partners and students. Leadership seems convinced that a corporate model can work at a non-profit university, but doesn’t acknowledge when it doesn’t, and has no idea how to adapt. In my experience, turnover is extremely high, and for a reason.