No reason to work here - Manager ICW Group Employee Review

1.0
4 Dec 2019
Recommend
CEO approval
Business outlook

Pros

Office headquarters are next to Costco.

Cons

I wish I could think of one reason to stay here, but I honestly cannot. 99 out of 100 companies in San Diego have a better benefits package. Most insurance companies actually help you or pay for a good chunk of your health, dental, vision, etc. The last company I worked for paid for it all, but ICW does the bare minimum (that goes for retirement too). ICW does not practice anything they preach. Example: "We value your feedback." Company does not listen to suggestions and has made no effort to improve anything in the couple years I've been here. Another example, "We value diversity." Doesn't appear to be a reality. Let's break down the tenets of the company and how ICW does not live up to them. Honor: Promises that are made during your interview process do not get "honored" once you are hired. Integrity: This means a company should have a culture of fairness. Top performers are not rewarded fairly which is why they all leave. Passion: Insurance is not an exciting industry so the least you can do is create a great culture. The most passionate people get chased out for trying to innovate and make improvements. If you want passionate workers, show them that you actually care. Focus: Leadership is focused on cutting costs, not on customers, and definitely not on employees.

Explore other reviews about ICW Group

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, friendly people.

Cons

None that I can think of really.

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Triage department does some of the initial contacts.

Cons

Management is going in the wrong direction. New changes and processes with added work while taking tools away to help you do your work. The changes and processes are meant to cut costs to help the company expand while overworking the adjusters which negatively impacts claims handling and services provided to customers.

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