Does ICW Group pay their employees well?

According to anonymously submitted Glassdoor reviews, ICW Group employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at ICW Group. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at ICW Group?

50% of ICW Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ICW Group 3.8 out of 5 for work life balance, 3.0 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ICW Group?

Business Development Underwriter (14) , Underwriting Assistant (10) , Underwriter (6) , Underwriting Technician (6) , Vice President (6) , Claims Assistant (5) , Claims Specialist (5) , Manager (5) , Administrative Assistant (4) , Analyst (4) , Claims Examiner (4) , Project Manager (4) , Claims (3) , Claims Adjuster (3) , QA Engineer (3)

What are the pros of working at ICW Group according to real employee reviews?

"There are so many great people at ICW Group who care about each other and the organization." ((in 27 reviews)); "benefits are good" ((in 26 reviews)); "Great culture, hybrid scheduling is very flexible" ((in 14 reviews)); "Good work/life balance." ((in 10 reviews)); "Employees are friendly and easy to work with" ((in 7 reviews))

What are the cons of working at ICW Group according to real employee reviews?

"Poor management and leadership from managers" ((in 13 reviews)); "Lazy and cocky managers." ((in 10 reviews)); "Low pay and no pay review in 3 years" ((in 9 reviews)); "Many in upper management have quantity over quality drilled into their action plans" ((in 8 reviews)); "They do not care about talent but like to play favoritism." ((in 6 reviews))

What are employees saying about ICW Group redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ICW Group redundancy and their outlook for job security at ICW Group in 2026.

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ICW Group

ICW Group Reviews

3.2

50% would recommend to a friend

(285 total reviews)

Kevin Prior

91% approve of CEO

58% positive business outlook

Ratings by category

3.8

Work/Life balance

3.4

Diversity and inclusion

3.1

Compensation and benefits

3.0

Culture and values

2.9

Career opportunities

2.7

Senior management

ICW Group has an employee rating of 3.2 out of 5 stars, based on 285 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICW Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

285 reviews

3.0

8 Jun 2026

Management changes lead to overwork and service decline

Claims specialist

Recommend

CEO approval

Business outlook

Pros

Triage department does some of the initial contacts.

Cons

Management is going in the wrong direction. New changes and processes with added work while taking tools away to help you do your work. The changes and processes are meant to cut costs to help the company expand while overworking the adjusters which negatively impacts claims handling and services provided to customers.

4.0

2 Jun 2026

Excellent Team and Culture, but Layoffs Have Occurred

Senior customer care coordinator

Recommend

CEO approval

Business outlook

Pros

"Great people, positive culture, meaningful work, and a supportive team environment."

Cons

Past organizational restructures have included department-wide layoffs, which can impact job security.

5.0

2 Jun 2026

Great company culture with friendly people

Project manager

Recommend

CEO approval

Business outlook

Pros

Great company culture, friendly people.

Cons

None that I can think of really.

Viewing 1 - 3 of 285 Reviews

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Jobs at ICW Group

Premium Billing Associate

Claims Support Services Assistant

Triage Claims Associate

Executive Underwriter (Alternative Risk)

United States

US$153K - US$273K /yr

(Employer provided)

View job