Nice people but toxic internal politics and manipulation - Client Relationship Manager IBISWorld Employee Review

2.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

Some very nice people A sociable, old school culture, drinks weekly etc Interesting finance clients, those they're holding on to One of those places everyone says the glory days were long gone - 2014ish sounded great, huge clients, good product, loads of commission. Those days are LONG gone and they're hemorrhaging their biggest clients to GenAI. Product today is rubbish, essentially a general template with little sharp insight

Cons

A commercial culture of obsession with internal politics and internal optics - it seems the most important factor is how things LOOK to senior leadership Brazenly manipulative Head of and Director of Client Services A lack of trust to the extent that it's hilarious, being treated like children Priorities change at a moment's notice and all resources must be redirected to some usually pointless new task at the will of the Client Services Director (whose decisions are very much dependent on his mood) Everyone held to an impossible standard, expected to enact prolonged, perfunctory processes and rarely commended for good work I was told by the CS Director that I owed my hitting target to my line manager winning new business for me, wheb he didn't sit on a single new business call with me. Just nasty and manipulative A class of global senior leadership who descend on an office and for one week every couple of months and do nothing except blow smoke up each other. The CEO in fairness seems to be the exception. Salary is poor, commission is decent

Explore other reviews about IBISWorld

5.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great exposure, nice team and culture

Cons

Less cross-team collaboration and communication

4.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility with days in office

Cons

AI may take over so it’s a concern

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