IBISWorld Reviews

3.4

45% would recommend to a friend

(281 total reviews)

Karen Dobie

56% approve of CEO

33% positive business outlook

IBISWorld has an employee rating of 3.4 out of 5 stars, based on 281 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IBISWorld employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

281 reviews
1.0
31 Mar 2016
Recommend
CEO approval
Business outlook

Pros

A medium business with good potential for ongoing growth. Roles seem to be well established if highly structured and there is evidence that some staff are doing well here. Lower management are well intentioned and personally friendly. A lot of great people work here and some do enjoy the work that they do. The company is still growing, and has potential to become a great place to work.

Cons

Many staff seemed to be quite unhappy and keen to move on to a more modern workplace. The company's vaunted culture of "hard work" sounds good in theory, but in practice this translates into a macho, risk-adverse, nervous culture where staff feel that they take all of the risk while the company reaps the rewards; and many feel poorly compensated for the work they do. Very high staff turnover, with many of the best staff leaving or treading water. Management unpopular and distrusted.

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IBISWorld Response
10y
Thank you for your feedback. We take employee comments seriously, and we want you to know we're listening. It's disappointing to hear about unhappy staff, but we recognize that we have had a part to play in that. In the recent past, we let our salaries and expectations get out of line with the job market. That's on us, and it's something that we have worked to change. We have reviewed and updated our salary bands across the company -- and we've heard positive things in response. We know that valuing employees is a lot more than just compensation, though, so we're working on that every day. This includes continually supporting our staff to grow their skills and autonomy, as well as seeking input on our processes from our teams. We also take on-board your comments about managers managing instead of leading. From the top level down, we will continue to work towards our purpose as a management team: to foster a collaborative environment that achieves our company mission. We have recently instituted weekly training to ensure managers are as equipped as possible to support our staff. Our management team continues to work on uniting our departments towards our common goals. We're glad that you see what we see in our people -- and that you enjoyed working with your colleagues. We also appreciate that you recognize our growth path and potential for continued success. So thanks again for your review. We'll keep pushing ourselves to be the great place to work that we know we can be.
1.0
11 Feb 2015
Recommend
CEO approval
Business outlook

Pros

VP of sales is really smart and actually knows what he's doing COO is a great guy who seems to have the best intentions - and will teach you to make a great espresso They do seem to try keep a kind of 'company culture' with events both in and out the office

Cons

One of the first things I would say about this place when it comes to the sales team is that it's pretty much like going back to high school. -There are the 'teacher's pets' who get handed all the big accounts and easy layups - these people are used as the example of "if you work hard enough, you can make this much money too!" Even though they spend half their days, messing with other people's computers, mass emailing insults about co-workers, and generally distracting anyone who's actually trying to get some work done. Keep in mind, these are all 30-something year-old guys who should have grown up a long time ago -The majority of the managers have little to no sales experience, and were basically just promoted to manager to become talking puppets for the upper management -There is very little flexibility when it comes to work hours, time off, etc. I've never been in a salaried position where you got in trouble for walking in a couple minutes 'late,' and you had to go to lunch at a designated time. -The micromanaging is out of control. Can't say much more about that. Obviously, metrics need to be tracked in sales, but when you are told that the number of dials you make is more important than the number of people you talk to or meetings you have, that leads me to question what exactly the strategy is. Basically, if you want to go into "sales" there, I've figured out the company structure: -They hire a ton of sales people to weed through the crappy leads -When someone comes across a good lead, the manager 'sits in on the meeting with them' aka runs the meeting and talks out of their puppet mouth -Any negotiations are then done by the VP who is, honestly the only upper level sales person who knows what he's doing SO, if you want to get a sales job there, just be prepared that approx 95% of your job is just sorting through bad leads then handing off any power you have in a deal.

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IBISWorld Response
10y
Thanks for your review. In the past few months, we have added flexibility to our work hours to accommodate the feedback we’ve been receiving from staff. We’ve also re-prioritized our metrics expectations and started to commission based on hitting the metrics that we believe BDMs need to be successful. Regarding management involvement, you’re right that we do offer senior management support when working large deals. This is because our senior managers are best equipped to ensure our BDMs get those big wins. Finally, we appreciate your comments regarding our leads process. We have heard your (and other BDMs’) concerns here and changed for the better: Specifically, at the end of last year we turned prospecting over to our salespeople. The results have been awesome, including a record month in June. Thanks again for your comments. We wish you all the best.
1.0
15 Jan 2018
Recommend
CEO approval
Business outlook

Pros

Some flexibility with work schedule and ability to work from home.

Cons

- In the words of the CMO, "we hire the person and train the skill." This mentality just leads to a group of employees and managers who lack the knowledge necessary to get their jobs done. If no one in the company possesses the knowledge/skill, who's doing the training? - Extreme nepotism. The company is top heavy and littered with friends and family members filling positions that they are unqualified for. - Managers are encouraged to "oversee" instead of contribute. - The CMO believes it's the team's responsibility to support the manager, instead of the manager supporting the team. You're actually expected to train and educate your manager! - Management team makes poor decisions because they don't know any better. - Management hides behind culture. If you disagree with or question their thinking, it's because of "cultural differences." - Lots of managers who say they're in charge, but unable/unwilling to assume the responsibilities of someone who is in charge. - The people nor the culture are capable of contributing to anyone’s professional development, especially if you plan to have a career outside of the company. Overall, this company might be a good fit for someone who isn’t sure what they want in a job/career, but it has nothing to offer experienced professionals.

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IBISWorld Response
8y
IBISWorld is proud to be a third generation, family-owned and run business. We treat our employees like extended family members, and strongly believe in mentoring and nurturing the careers of our future leaders from the ground up. For the areas of our business that we would like to make stronger, we seek to hire experienced professionals with the knowledge and expertise to make us better, and that want to make a positive contribution to our company culture. We take great pride in deferring to those we can learn from, and reciprocally we offer an opportunity in which new leadership can emerge. We are sorry IBISWorld wasn’t the right fit for you, and we wish you the best with your future endeavors.
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