This is the BEST job for underachievers! - Customer Service Representative IBEX Global Employee Review

1.0
13 May 2018
Recommend
CEO approval
Business outlook

Pros

1) Awesome play plan!- You will make the same $ if you take 400 calls a month as a coworker that takes 1,000 calls a month! Awesome incentive! 2) Insurance! You can have insurance costs deducted from your pay that is only mildly more expensive than Obama care! Accepted at most tier 2 and 3 healthcare providers! 3) Bonuses! You'll be told that monthly bonuses are substantial, "you can pay your rent with your bonus check alone!". After a year and a half of nailing all my performance markers, I am still waiting for that first bonus! It will be awesome when I get one! 4) 401k! You'll love that they tell you that they offer a "company match 401k" but a year in and they have yet to have made an employer contributions, SWEET! 5) Clean facility! Enjoy walking into the front walkway decorated in cigarette butts. Inside, you'll enjoy the sticky floors for added traction. For those that like to save time, paper towels will rarely be stocked so you can just use your shirt! 6) Workout tips! For the first hour of your shift you can listen in on the management team as they corral and discuss their current diet and workout plans they are thinking about doing sometime!

Cons

1) If you need to speak to HR, you'll find that they appear to have a 6 hour work week because they are never in the office. 2) If you want to ask about a position posted on the job board, recruiting won't even know it is up there, who the hiring manager is, or if the position is filled.

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IBEX Global Response
8y
First, we want to thank you for taking the time to give us your feedback. The employee experience is so very important to us as a company, so I am sorry that some of your experience was not up to our goal of being a great place to work. We encourage you to reach out to us at ibexexperience@ibex.co so that we can use some of your insight to understand your journey at ibex. We want to hear both the positive and negative feedback so that we can use it to make ibex a better place to work. Thank you again for sharing your feedback and we hope to hear from you soon! We will listen!

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3.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Convenient Location Competitive Benefits & Perks

Cons

High-Stress Environment Work-Life Balance Challenges

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