A good thing going sour - Customer Facing Role HubSpot Employee Review

HubSpot prides itself on a happy-go-lucky culture but the insidious contrary of this hyper-positive atmosphere is low pay by industry standards, low pay increases with any internal mobility shifts and ridiculously high demands from individual contributors. A lot of us are young and diverse hires who do not realize this is unfair treatment. All of the equity work is done with a focus on keeping white people comfortable and does not focus on truly leveling the playing field for diverse employees, especially if they may have been discriminated against in their past jobs (which is often the case). The managers are experts at delivering bad news in a corporate-speak, overly optimistic manner with little to no actual empathy for people’s day to day responsibilities (which are innumerable). Specifically with a lack of understanding that raising quotas only means paying their employee even less. If you are not smiling with cameras on, you run the risk of ‘not being a team player’ even if 90% of internal meetings could be done over email. This isn’t overtly expressed, but is definitely implied. Additionally, most of these meetings are just regurgitations of the same ‘go sports!’ mentality- we have to win! compete! grind!- that does not resonate with the employees who are simply looking to do quality work at a human pace. This emphasizes quantity-over-quality interactions and erodes at the delicate trust we have with our customers because they feel we’re only focused on an up sell or potential future upsell.