Great company, but few opportunities for internal mobility in Singapore - Customer Support Specialist HubSpot Employee Review

4.0
12 Sept 2019
Recommend
CEO approval
Business outlook

Pros

- Great benefits!! Fair pay - Great people and managers - HEART is really a thing – people really are Humble, Empathetic, Adaptable, Remarkable and Transparent. My favorite part of all is the Transparency – it's radical, makes it easy for you to get stuff done and builds trust - Great culture - Awesome pantry - Fast paced environment – I like this so it's a pro for me. We move really fast and try very hard not to break things. 1 year here is like 3 years in another company, you get to learn and grow quickly, as long as you can keep pace - Psychological safety is a thing, people care about it and about you

Cons

Internal mobility is really hard in Singapore because it's a smaller office with less roles. Many of the cool roles are only available in Cambridge (HQ) or Dublin. Sucks because it's an office where you have a lot of talented and hardworking people early in their careers (especially in the Support team), who are dying to learn more and build their knowledge and skills. There are many who are pretty tenured and keep working hard but it's extremely demoralizing when we don't see the light at the end of the tunnel (i.e. roles that we can see ourselves moving on to)

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5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance Lovely colleagues Good salary pay out

Cons

Disruptions of ai - Saaspocalypse How the company pivot in the next 1-2 years will be crucial

1.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Positive Culture: The people and immediate team members are genuinely kind, collaborative, and supportive. Work-Life Flexibility: A true 100% remote work environment that offers great day-to-day flexibility. Solid Perks on Paper: The benefits package explicitly includes an unlimited PTO policy.

Cons

The "Unlimited PTO" Trap: While the company advertises unlimited PTO, it is impossible to take without penalty. If you take time off, you are still strictly required to make up every single call you missed while you were gone to hit your monthly metrics. Declining Direction & High Turnover: The company has faced a very rough year and is heading in the wrong direction. Morale is incredibly low, and talent is actively draining from the organization—several people are resigning entirely, going on medical leave due to stress, or desperately trying to transfer to different internal teams. Unrealistic, Extreme CSM Metrics: Customer Success Managers are being pushed to the brink by unattainable, rigid KPIs. The role has shifted from strategic relationship management to a high-volume, transactional grind. Current monthly expectations include: 80 calls per month 76% connected call rate for low-usage accounts 50% engagement rate required for at-risk accounts Stagnant Compensation: Despite the extreme increase in workload, micromanagement, and pressure, the annual raise for CSMs this year was under 2%, which fails to align with basic cost-of-living adjustments.

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